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Cisco Internet Service Node (ISN) Installation Guide
OL-1252-03
About This Guide
Conventions
Conventions
This manual uses the following conventions:
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical
resources. These sections explain how to obtain technical information from Cisco Systems.
resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
You can access the Cisco website at this URL:
International Cisco web sites can be accessed from this URL:
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM
package, which may have shipped with your product. The Documentation CD-ROM is updated monthly
and may be more current than printed documentation. The CD-ROM package is available as a single unit
package, which may have shipped with your product. The Documentation CD-ROM is updated monthly
and may be more current than printed documentation. The CD-ROM package is available as a single unit
or through an annual subscription.
Format
Example
Boldface type is used for user
entries, keys, buttons, and folder
and submenu names.
entries, keys, buttons, and folder
and submenu names.
Choose Script > Call Type Manager.
Italic type indicates one of the
following:
following:
•
A newly introduced term
•
For emphasis
•
A generic syntax item that
you must replace with a
specific value
you must replace with a
specific value
•
A title of a publication
•
A skill group is a collection of agents
who share similar skills.
who share similar skills.
•
Do not use the numerical naming
convention that is used in the
predefined templates (for example,
persvc01).
convention that is used in the
predefined templates (for example,
persvc01).
•
IF (condition, true-value,
false-value)
false-value)
•
For more information, see the Cisco
ICM Software Database Schema
Handbook.
ICM Software Database Schema
Handbook.
An arrow (>) indicates an item
from a pull-down menu.
from a pull-down menu.
The Save command from the File menu is
referenced as File > Save.
referenced as File > Save.