Cisco Cisco Customer Voice Portal 8.0(1) 설치 가이드

element, you should ensure that the data is available to the Digits element before it attempts
to access it.

•

CVP 3.1 licenses are not compatible with Unified CVP 4.x and higher. New licenses must
be obtained from Cisco if you are migrating from CVP 3.1.

•

New Subdialog elements were introduced in Unified CVP 4.0. During conversion the new
Subdialog End element automatically replaces pairings of Subdialog End and Hang Up in
imported Cisco CVP 3.1 projects. The Hang Up element is no longer necessary.

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Due to integral logging functionality changes between VXML Server 3.1 and VXML Server
4.0, custom classes that previously used the getLoggingLevel() or setLoggingLevel() methods
of the APIBase class will require minor modifications so that they no longer call these
methods. Refer to Chapter 5 of the VXML Server User Guide for Cisco Unified Customer
Voice Portal for details about the new logging systems.

Upgrading Unified CVP Software

This section lists the procedure for upgrading from a previous release of Unified CVP 4.x to
Unified CVP 7.0. It discusses the following steps:

•

Backing up the Unified CVP Disk

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Working with Cisco Security Agent (CSA)

•

Upgrading Cisco Unified CVP VXML Server and Unified Call Studio

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Migrating previously-deployed Unified CVP 4.0 voice applications

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Upgrading other Unified CVP Software to Release 7.0

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Upgrading non-CVP software

Backing Up the Unified CVP Disk

This upgrade does not have roll back functionality. While not required, it is a best practice to
back up the entire disk prior to this upgrade. The backup will be useful if, at any point, a
downgrade is necessary. For details about how to back up the configuration of the Operations
Console, refer to "Exporting an Operations Console Configuration" in the Operations Console
Online Help for Cisco Unified Customer Voice Portal. For information about backing up the
Reporting Server database, refer to "Database Backup" in the Reporting Guide for Cisco Unified
Customer Voice Portal.

Working with Cisco Security Agent (CSA)

Previous releases of Cisco Security Agent (CSA) for CVP Software are not compatible with
Unified CVP Release 7.0 and must be upgraded. If Cisco Security Agent is enabled and running,

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)