Cisco Cisco Customer Voice Portal 8.0(1) 설치 가이드

This is the fundamental software of Unified
CVP. The specific components include:

Core Software

•

Unified CVP Operations Console, including
online help that describes Unified CVP
features and how they interact with Unified
ICME/ICMH software

•

Call Server (SIP Service, ICM Service, IVR
Service, and H.323 Service, which contains
Voice Browser and VBAdmin)

•

IOS Gateway files

•

Operations and Resource Module (ORM)

•

SNMP Monitoring

•

Support Tools Node Adapter (STNA)

•

Support Tools Protocol Adapter (STPA)

Note: If an existing version of STNA resides
on a system, the Unified CVP installation
process upgrades the STNA client.

VXML Server is a J2EE and J2SE compliant
web application that provides a complete

VXML Server

solution for rapidly deploying dynamic
VoiceXML applications.

It also includes ORM, SNMP Monitoring,
STNA, and STPA.

This server provides historical reporting to a
call center. It receives reporting data from one

Reporting

or more Call Servers and VXML Servers, and
stores that data in an Informix database.

This server contains the Informix reporting
subsystem, ORM, SNMP Monitoring, STNA,
and STPA.

This software allows remote administration of
Unified CVP solution components, such as
ASR/TTS. It includes ORM, STNA, and STPA.

Remote Operations

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)