Cisco Cisco Customer Voice Portal Downloads 설치 가이드

Migrating from Tomcat to WebSphere Application Server

If you want to migrate your VXML Servers from a Tomcat platform to WebSphere Application
Server, perform the following steps.

Uninstall VXML Server from the Tomcat-based machine, or reformat the disk and reinstall the
operating system. If Windows 2003 is not present on the Tomcat-based machine, you must
reformat the disk and install Windows 2003 because Unified CVP can only be run on Windows
2003.

Note: If you decide to reformat the disk and reinstall the operating system, and Call Studio is
also installed on your machine, back up any application projects before you reformat the disk.

Install WebSphere Application Server from the product media.

Install VXML Server from the Unified CVP Software DVD. See 

 for Windows instructions or 

 for AIX instructions.

Configure and license VXML Server using the CVP Operations Console.

Use the CVP Operations Console to deploy all applicable projects to the new VXML Servers.

For details on Steps 4 and 5, see the Configuration and Administration Guide for Cisco Unified
Customer Voice Portal.

Adding Reporting or ICM Lookup Capability to Standalone VXML Server

Standalone VoiceXML deployments prior to Unified CVP 4.0 include no Unified ICME
components. In these deployments, applications are invoked as a direct result of calls arriving
in the VXML Gateway, and a single post-application transfer is allowed.

In Unified CVP 4.0 and CVP 4.1, you can optionally add the ability to forward reporting events
to a Reporting Server, as well as the ability to make ancillary routing requests and exchange
call context information with a Unified ICME if one is present. However, the integration with
Unified ICME is nominal.

To add this functionality, follow these steps:

•

Install Release 4.1 of VXML Server, then configure it in the Operations Console as VXML
Server instead of VXML Server (standalone).

•

If you have already installed Release 4.1 of VXML Server, remove the VXML Server
(standalone) device in the Operations Console and add a VXML Server device in its place.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.1(1)