Cisco Cisco Customer Voice Portal Downloads 설치 가이드
Table of Contents
Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation...........................................................................................................................5
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................3
Conventions................................................................................................................................................4
Obtaining Documentation...........................................................................................................................5
Cisco Technical Support & Documentation Website..............................................................................8
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................9
Submitting a Service Request...............................................................................................................8
Definitions of Service Request Severity.................................................................................................9
Tasks for New Installations of Unified CVP...............................................................................................11
Tasks for Upgrading from a Previous Release.........................................................................................12
What Is Included in Unified CVP Installation?..........................................................................................12
What is Not Included in Unified CVP Installation?....................................................................................14
Tasks for Upgrading from a Previous Release.........................................................................................12
What Is Included in Unified CVP Installation?..........................................................................................12
What is Not Included in Unified CVP Installation?....................................................................................14
Check Hardware and Software Requirements.........................................................................................15
Disable Cisco Security Agent...................................................................................................................15
Install IBM WebSphere Application Server ..............................................................................................17
Install IBM HTTPServer WebServer.........................................................................................................18
Install Windows Simple Network Management Protocol (Windows Only)................................................18
Disabling Multiple Ethernet Interfaces......................................................................................................19
Close and Unlock all CVP Related Files Before Installing........................................................................20
Disable Cisco Security Agent...................................................................................................................15
Install IBM WebSphere Application Server ..............................................................................................17
Install IBM HTTPServer WebServer.........................................................................................................18
Install Windows Simple Network Management Protocol (Windows Only)................................................18
Disabling Multiple Ethernet Interfaces......................................................................................................19
Close and Unlock all CVP Related Files Before Installing........................................................................20
Installing VoiceXML Server.......................................................................................................................32
Configure VoiceXML Server ....................................................................................................................33
Enabling Support Tools.............................................................................................................................33
Additional Post-Install Tasks.....................................................................................................................34
Configure VoiceXML Server ....................................................................................................................33
Enabling Support Tools.............................................................................................................................33
Additional Post-Install Tasks.....................................................................................................................34
Verify Installation......................................................................................................................................35
Running Reporting Batch Files.................................................................................................................37
Exclude CVP Processes from Anti-Virus Software Port Blocking............................................................37
Enabling Security......................................................................................................................................38
Applying Licenses.....................................................................................................................................38
Running Reporting Batch Files.................................................................................................................37
Exclude CVP Processes from Anti-Virus Software Port Blocking............................................................37
Enabling Security......................................................................................................................................38
Applying Licenses.....................................................................................................................................38
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 4.0(1)
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