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Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support
& Documentation Web site on Cisco.com features extensive online support resources. In addition, if you have a
valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you
do not have a valid Cisco service contract, contact your reseller.
& Documentation Web site on Cisco.com features extensive online support resources. In addition, if you have a
valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you
do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Web Site
The Cisco Technical Support & Documentation Web site provides online documents and tools for troubleshooting
and resolving technical issues with Cisco products and technologies. The Web site is available 24 hours a day, at
this URL:
and resolving technical issues with Cisco products and technologies. The Web site is available 24 hours a day, at
this URL:
Access to all tools on the Cisco Technical Support & Documentation Web site requires a Cisco.com user ID and
password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note
Use the Cisco Product Identification (CPI) tool to locate your product serial number before
submitting a Web or phone request for service. You can access the CPI tool from the Cisco
Technical Support & Documentation Web site by clicking theTools & Resources link under
Documentation & Tools.
submitting a Web or phone request for service. You can access the CPI tool from the Cisco
Technical Support & Documentation Web site by clicking theTools & Resources link under
Documentation & Tools.
Choose Cisco Product Identification Tool from the Alphabetical
Index drop-down list, or click the Cisco Product Identification Tool link under Alerts &
RMAs. The CPI tool offers three search options: by product ID or model name; by tree view;
or for certain products, by copying and pasting show command output. Search results show
an illustration of your product with the serial number label location highlighted. Locate the
serial number label on your product and record the information before placing a service call.
RMAs. The CPI tool offers three search options: by product ID or model name; by tree view;
or for certain products, by copying and pasting show command output. Search results show
an illustration of your product with the serial number label location highlighted. Locate the
serial number label on your product and record the information before placing a service call.