Cisco Cisco Unified Customer Voice Portal 10.5(1) 사용자 가이드

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The following describes the Audio Settings of a Cisco Unified CVP voice application. 

 

 

ƒ  Generic Error Message. This TTS message will be played if Cisco Unified CVP 

VoiceXML Server encounters an unexpected error during the course of a call. The idea is 
to avoid abruptly hanging up on a caller when an error occurs that prevents the 
application from continuing. The system will hang up after this message is played, so it 
should be tailored accordingly. This setting is required.  

ƒ  Error Audio URI. This is a pre-recorded audio file containing the error message to be 

played when the server encounters an unexpected error during the course of a call. When 
the audio file is provided, the TTS message specified in the Generic Error Message 
setting will only be used as a backup when this audio file cannot be found or is corrupted. 
A URI to the audio file is required, since it must be made available to the voice browser. 
For example, http://my.domain.com/audio/error.wav. By default, Cisco Unified CVP 
VoiceXML Studio references an audio file provided by Cisco.