Cisco Cisco Customer Voice Portal 8.0(1)

Discusses using SIP, H.323, or both as your call control
protocol with Unified Customer Voice Portal.

Discusses the various deployment models available with
Unified Customer Voice Portal.

Mentions some key factors that determine choices in the
areas of performance, sizing, and hardware.

Mentions a few critical topics that must be addressed when
using Unified CVP reporting.

Discusses failover and high availability design
considerations for the entire system.

Discusses the licensing associated with Unified CVP.

Comments on some key factors that affect network topology.

Points out that there are differences between creating dial
plans in a SIP environment versus an H.323 environment.

Discusses the two script editors and their uses.

Discusses the distinction between Cisco Technical Support
and Cisco Developer Services.

Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)