Cisco Cisco Customer Voice Portal Downloads 개발자 가이드
V
OICE
E
LEMENT
:
P
HONE
C
ISCO
CVP
V
OICE
XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
65
Phone
The Phone voice element captures a phone number input from the caller. The phone number can be spoken or entered using the
keypad. The captured value will be stored in element data as a string. The string may contain a number of digits and an optional
character “x” to indicate a phone number with an extension. Using speech input, the entire phone number (including the extension)
may be spoken in natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the
extension.
keypad. The captured value will be stored in element data as a string. The string may contain a number of digits and an optional
character “x” to indicate a phone number with an extension. Using speech input, the entire phone number (including the extension)
may be spoken in natural language. Using DTMF entry, the caller can enter an extension by pressing the * keypress followed by the
extension.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
Yes
true false
both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
collect_max_noinput_count
(Phone Max NoInput Count)
(Phone Max NoInput Count)
int ≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during phone input capture. 0 = infinite noinputs
allowed.
during phone input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Phone Max NoMatch Count)
(Phone Max NoMatch Count)
int ≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during phone input capture. 0 = infinite
nomatches allowed.
allowed during phone input capture. 0 = infinite
nomatches allowed.
collect_confidence_level
(Phone Confidence Level)
(Phone Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during
phone capture.
phone capture.
Element Data
Name
Type
Notes
value
string
The phone number captured.
value_confidence
float
This is the confidence value of the captured phone utterance.