Cisco Cisco Customer Voice Portal Downloads 릴리스 노트
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1:
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NTRODUCTION
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LEMENT
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PECIFICATIONS FOR
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ISCO
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NIFIED
CVP
VXML
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ERVER AND
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ALL
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TUDIO
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Chapter 1: Introduction
Every element included with Call Studio and VXML Server must be configured before it can be used. This reference file contains a
detailed specification for each of the core Cisco Unified Customer Voice Portal (Unified CVP) elements, listing all the options
available in the configuration. The specifications must be followed, or the element may complain with an error message or behave
erratically.
detailed specification for each of the core Cisco Unified Customer Voice Portal (Unified CVP) elements, listing all the options
available in the configuration. The specifications must be followed, or the element may complain with an error message or behave
erratically.
Each element specification in this reference file presents information on some or all of the following six topics:
•
Overview.
Each specification starts with a brief description of the element’s behavior including what it does, how it reacts to
various settings and audio groups, and other miscellaneous behavior. This information should help the developer decide whether to
use these elements in an application or to rely on custom elements.
use these elements in an application or to rely on custom elements.
•
Settings.
Settings contain information that affects how the element behaves. Each setting has the following attributes:
o
Type
: The type of data accepted such as a boolean, integer, or enumeration.
o
Required
: This defines whether the setting is required to have a value if the setting is active (available to be configured in
Builder for Studio). Note: the definition of required in this case is that the setting must have an appropriate value for Builder
for Studio to validate the voice element configuration.
for Studio to validate the voice element configuration.
o
Single setting value
: This defines whether the setting can have multiple values. If set to true, then the setting may have only a
single configuration value. Multiple value settings are created in Builder for Studio by right clicking on the setting and
choosing the “add setting name” option.
choosing the “add setting name” option.
o
Substitution allowed
: This setting attribute determines if the setting value can include substitution.
o
Default
: The initial value of an element setting when a new element is dragged to the workspace.
•
Element Data
. Some elements capture data or yield information that may be useful to other elements, or for logging purposes. The
variables created by each element are listed here.
•
Exit States
. Each element may have one or more exit states that indicate the dialog status when the element execution has
completed. Exit states do not appear in an element configuration and cannot be changed.