Cisco Cisco Agent Desktop 9.0 설치 가이드
Cisco CAD Installation Guide 7.0
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31-Mar-06
NOTE: The Tomcat webserver is included with the installation.
3. Click Insert to create the new IP phone service. The new service is now
listed in the shaded box at the left of the page.
Assigning the IP Phone Service to IP Agent Phones
Once the IP phone service is created, each agent’s phone must be configured to use
it.
it.
From the Cisco CallManager Administration web-based application, follow these
steps to configure each IP phone.
steps to configure each IP phone.
To assign the IP phone service to IP agent phones:
1. On the Device menu, choose Phone.
The Find and List Phones window appears.
2. User the search function to find the phone. Search results are listed at the
bottom of the page.
3. Locate the phone in the list of results and click the red hyperlink.
The Phone Configuration window appears.
4. Click Subscribe/Unsubscribe Services in the upper right corner of the
window.
A popup window for subscribing to services for that device appears.
5. From the Select a Service drop-down list, choose the new service, and then
click Continue.
The Service Subscription popup window showing the new service appears.
6. Click Subscribe.
The new service is listed in the shaded box at the left of the page.
7. Close the popup window.
Creating the CallManager IPPA Authentication User
The next task to accomplish is to create a CallManager IPPA authentication user.
The CallManager user is used by the IP Phone Agent service to push pages to agent
IP phones.
IP phones.
NOTE: The CallManager user ID and password are also entered in
CAD Configuration Setup and must match what is configured in
CallManager. If you change them in CallManager, you must also
change them in CAD Configuration Setup. See
CAD Configuration Setup and must match what is configured in
CallManager. If you change them in CallManager, you must also
change them in CAD Configuration Setup. See
for more information.