Cisco Cisco Agent Desktop 8.5 디자인 가이드
10/13/06
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Cisco Agent Desktop
Version Compatibility Matrix
and Upgrade Path
Version Compatibility Matrix
and Upgrade Path
1.0 Introduction
The tables in this document display which versions of Cisco Agent Desktop
(CAD) are compatible with versions of the Cisco Unified Contact Center Enter-
prise environment and Cisco Unified Contact Center Express environment.
(CAD) are compatible with versions of the Cisco Unified Contact Center Enter-
prise environment and Cisco Unified Contact Center Express environment.
CAD supports upgrades across two major CAD versions. For example, an
upgrade from CAD 4.x to CAD 6.x or to CAD 7.x is supported.
upgrade from CAD 4.x to CAD 6.x or to CAD 7.x is supported.
2.0 CAD in a Cisco Unified Contact Center Enterprise
Environment
CAD/Cisco Unified Contact Center Enterprise Version Compatibility
CAD
Cisco Unified CallManager
Cisco Unified Intelligent
Contact Management
4.4(0)
3.1
4.6(1)
3.2
4.6(2)
4.4(1)
3.1
4.6(1)
3.2
4.6(2)
3.3
5.0(0)