Cisco Cisco Unified CRM Connector 8.0 사용자 가이드
Check your phone and session settings.
2. This opens a dialog box with your settings.
3. Close the dialog box by clicking the OK button.
3. Close the dialog box by clicking the OK button.
CHECK SESSION SETTINGS STEP-BY-STEP
1. On the Agent State control click the
SETTINGS
link.
If you need to check your phone settings, use the Agent State Settings link.
Agent Settings:
Worktop = MS CRM user
name.
CTI Agent ID = ACD ID
Figure 2-4: Agent Settings
This displays a dialog box with:
• Worktop: this is your MS CRM user name.
• Extension / DN: information about the agent’s monitored extension.
• CTI Agent ID: this is your ACD ID
• Queues: these are the queues you will receive calls from.
• Extension / DN: information about the agent’s monitored extension.
• CTI Agent ID: this is your ACD ID
• Queues: these are the queues you will receive calls from.
Note: If your center uses hot seating, you use Settings to check your
assigned extension before logging in. Use the Agent Settings
personalization page if you need to change the extension.
assigned extension before logging in. Use the Agent Settings
personalization page if you need to change the extension.
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