Cisco Cisco Unified CRM Connector 8.0 사용자 가이드

 

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This chapter describes step-by-step how to perform each action within the 
Cisco Contact Center pane.  It is divided into the following parts: 
•  Session and Work Mode Control Step-by-Step 
•  Basic call control actions 
•  Advanced call control actions 
•  Working with multiple contacts 
•  Personalizing your contact center. 

Where is it?  The Agent State control is in the upper left corner of 
the Contact Controller. 

What does it do?  Log into and out of the ACD, controls ACD work 
mode. 

What does it look like?  

 or 

. 

Figure 3-1:  Agent State (logged out)

Figure 3-2: Agent State (logged in)

 

Work 

mode:

Login

 

Work mode control 
buttons: 

 

Ready 
Work Ready

Session settings 

Reason Code:  
select from drop

Current work 

Session Login