Cisco Cisco Agent Desktop 9.0 설치 가이드

Cisco CAD Installation Guide

March 25, 2013

NOTE: It is recommended that you keep your backups in case you
need to roll back to your previous version of CAD.

2. Uninstall any hot fixes and service releases that might have been applied to

the CAD version you are upgrading. Hot fixes are named according to either of
these formats:

■

Hot Fix [number] for: [installed CAD bundle(s)]

■

Desktop SR [number]

3. Uninstall CAD.

4. Install CAD 7.6. After the installation finishes, CAD Configuration Setup starts

automatically.

5. In CAD Configuration Setup, complete the data entry windows as described in

a. In the Recording and Statistics Service Database window, select Restore

From and enter the location to which you backed up the database in
step 1b. Then click Apply to restore the database.

b. In the Restore Backup Data window, enter the location to which you

backed up the CAD services LDAP configuration data (see

). Then, click Apply to restore the CAD services

LDAP configuration data.

c. Exit CAD Configuration Setup.

6. Restore your recording backups using the CDBRTool utility. For instructions,

■

If you are upgrading a single server, you have completed the upgrade.

■

If you are upgrading a replicated system, complete the remaining
steps on the secondary server.

7. Log onto the secondary server.

8. Uninstall the old version of CAD and any hot fixes that might have been

applied to it.

9. Install CAD 7.6. After the installation finishes, CAD Configuration Setup starts

automatically.

10. In CAD Configuration Setup, complete the data entry windows as described in

11. After you complete all of the data entry windows and exit CAD Configuration

Setup, the upgrade on both servers is done and replication is re-established.

12. After the upgrade on both servers is complete, restart the LDAP Monitor

service on both servers.

13. Apply all applicable maintenance releases (MRs) to the newly-installed

CAD 7.6(1) base release.