Cisco Cisco Agent Desktop 9.0 설치 가이드
August 8, 2012
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Before You Install CAD 7.2
Overview
CAD 7.2 is installed in 3 stages:
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Install the CAD services
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Install Cisco Desktop Administrator on the system administrator(s) desktop
■
Install Cisco Agent Desktop and Cisco Supervisor Desktop on the agents’ and
supervisors’ desktops, and install the Java Runtime Environment browser
plug-in on CAD-BE agents’ desktops
supervisors’ desktops, and install the Java Runtime Environment browser
plug-in on CAD-BE agents’ desktops
After you have successfully installed CAD into a properly-configured Cisco Unified
Contact Center Enterprise or Hosted environment, run the CAD Configuration Setup
tool, and licensed the applications, CAD’s basic functionality is ready to use with no
further configuration required.
Contact Center Enterprise or Hosted environment, run the CAD Configuration Setup
tool, and licensed the applications, CAD’s basic functionality is ready to use with no
further configuration required.
Related CAD Documentation
The following documents contain additional information about CAD 7.2:
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Cisco Desktop Administrator User Guide
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Cisco Agent Desktop User Guide
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Cisco Agent Desktop—Browser Edition User Guide
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Cisco Supervisor Desktop User Guide
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Cisco IP Phone Agent User Guide
■
Mobile Agent Guide for Cisco Unified CC Enterprise
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Cisco CAD Service Information
■
Integrating CAD Into a Citrix MetaFrame Presentation Server or Microsoft
Terminal Services Environment
Terminal Services Environment