Cisco Cisco Agent Desktop 9.0 설치 가이드
Cisco CAD Installation Guide
78
August 8, 2012
5. Enter the product information. This includes the new package (feature level)
you have purchased.
6. Continue through the licensing process (see
).
7. When licensing is completed, restart the Browser and IP Phone Agent Service.
Upgrading from CAD 6.0 to CAD 7.2
If you are upgrading a single server:
■
Complete steps 1-5 only in the following procedure.
If you are upgrading a replicated system:
■
Shut down replication on both servers before beginning the following
procedure. For instructions, see
procedure. For instructions, see
■
Complete steps 1-5 on the primary server and the remaining steps on the
secondary server.
secondary server.
NOTE: If you do not shut down replication before beginning the
procedure, your CAD Services LDAP database may become corrupted.
procedure, your CAD Services LDAP database may become corrupted.
To upgrade from CAD 6.0 to CAD 7.2:
1. Back up your CAD 6.0 LDAP configuration data, recordings, and Recording
and Statistics Service database.
a. Back up your LDAP configuration data and recordings by running
CDBRTool twice. For instructions, see
b. Back up your Recording and Statistics database using BackupDB. For
.
NOTE: Save the three types of backup files to different folders.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file.
Keeping the backup files separated prevents the backup and restore
tools from reading from or writing to the wrong type of file.
NOTE: Keep your backups in case you need to roll back to your
previous version of CAD.
previous version of CAD.
2. Uninstall CAD 6.0.
3. Install CAD 7.2.
After the installation finishes, CAD Configuration Setup starts automatically.