Cisco Cisco Agent Desktop 9.0 설치 가이드
Cisco CAD Installation Guide
14
March 31, 2014
CAD-BE
The following table lists the features that are available in each feature level of CAD-BE.
Features that are not listed here are in all three feature levels.
Features that are not listed here are in all three feature levels.
IP Phone Agent
The following table lists the features that are available in each feature level of
IP Phone Agent. Features that are not listed here are in all three feature levels.
IP Phone Agent. Features that are not listed here are in all three feature levels.
Table 2.
CAD-BE features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Enterprise data thresholds
●
●
Event-triggered work flows
●
●
HTTP Get action
●
●
Integrated browser
●
●
Voice Events
●
●
Reason codes
●
●
●
Task buttons
●
●
Wrap-up data
●
●
●
Table 3.
IP Phone Agent features
Feature
Standard
Enhanced
Premium
Agent-initiated recording
●
●
Enterprise data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Wrap-up data
●
●
●