Cisco Cisco Agent Desktop 8.0 사용자 가이드
CAD-BE Feature Levels
June 2007
9
CAD-BE Feature Levels
There are three feature levels of CAD-BE: Standard, Enhanced, and Premium. The
following chart outlines the features available in each feature level. All features not
listed here are present in all three feature levels.
following chart outlines the features available in each feature level. All features not
listed here are present in all three feature levels.
Table 1.
CAD-BE features
Feature
Standard
Enhanced
Premium
Task buttons
×
×
Event-triggered work flows
×
×
×
HTTP Get action
×
×
Enterprise data thresholds
×
×
×
Wrapup data
×
×
×
Reason codes
×
×
×
Integrated browser
×
×
Agent-initiated call recording
×
×
Cisco IP Communicator supported
×
×
×
Cisco Unified Mobile Agent supported
×
×
×