Cisco Cisco Agent Desktop 8.5 사용자 가이드
June 2007
167
Personnel Configuration
Introduction
Personnel Configuration allows you to view information about agents, supervisors, and
teams within a logical contact center.
teams within a logical contact center.
Some of the data for agents, supervisors, and teams is configured in Cisco Intelligent
Contact Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.
Contact Management (ICM) and is only viewable, not editable, from within Desktop
Administrator.