Cisco Cisco Agent Desktop 8.0 사용자 가이드
July 2008
35
Index
A
Agent states
Answering a call
Autorecovery
C
Call activity
thresholds
Call by call mode
Cisco Agent Desktop–Browser Edition
interface
Conferencing a call
Contact appearance pane
Contact management pane
call activity
enterprise data
D
Dial pad window
E
Enterprise data
F
Feature levels
I
Integrated browser
accessing other websites
home page
work sites
Integrated browser pane
IP Communicator
configuring
L
Logging in
as local agent
as mobile agent
Logging out
M
Making a call
Mobile agent
call by call mode
logging in
nailed call mode
N
Nailed call mode
New features
P
Phone calls
answering
conferencing
entering phone numbers
making
transferring
R
Reason codes