Cisco Cisco Agent Desktop 8.5 사용자 가이드
Cisco Desktop Administrator User Guide 7.1
162
November 2006
You can make changes to the macro in the edit window, and you can test the
changes by clicking Playback.
changes by clicking Playback.
NOTE: You might see multiple [ALT] entries in the macro. These are
extraneous and can be deleted. If left in the macro, they will not cause errors.
extraneous and can be deleted. If left in the macro, they will not cause errors.
18. Once you are satisfied with the macro, click OK to save it and add it to the list
of available macros that can be selected as actions.
19. Select the new macro and click OK.
The Voice Contact Work Flow window appears. Notice that the macro has
been added to the list of actions for the selected rule and event.
been added to the list of actions for the selected rule and event.
Macro Text
The following text appears in the Macro Editor dialog box:
[APPLICATION:RCTRL_RENWND32=INBOX - MICROSOFT OUTLOOK]
[ALT] V
G
O
[ALT] T
D
[APPLICATION:RCTRL_RENWND32=ADVANCED FIND]
[ALT] C
[DATA FIELD:CALLING#]
[ALT] I
P
[ALT] N
Now you must record a second macro to close the Advanced Find dialog box. Make
sure to keep Outlook and the Advanced Find dialog box open.
sure to keep Outlook and the Advanced Find dialog box open.
1. In the Voice Contact Work Flow window, select Dropped from the Events list
box.
2. Under the Actions list, click New to create a new action.
3. In the Select Action dialog box, select the Run Macro tab and then click
New.
4. In the New Macro dialog box, enter a new macro action name (for example,
CloseAdvFind) and then click OK.
5. In the Macro Editor dialog box, note that the macro name entered in Step 4
appears in the title bar. Click Record.
The Macro Editor dialog box minimizes.