Cisco Cisco Agent Desktop 9.0 사용자 가이드
January 16, 2013
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Personnel Configuration
Introduction
You can use the Personnel Configuration application to view information about
agents, supervisors, and teams within a logical contact center. You can also use
Personnel Configuration to change supervisor passwords and to assign agents to
workflow groups.
agents, supervisors, and teams within a logical contact center. You can also use
Personnel Configuration to change supervisor passwords and to assign agents to
workflow groups.
NOTE: Some agent, supervisor, and team properties are configured
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
in Cisco Unified Intelligent Contact Management (Unified ICM) and
are only viewable, not editable, from within Desktop Administrator.
The Personnel Configuration node has the following functions:
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