Cisco Cisco Agent Desktop 9.0 사용자 가이드
Cisco IP Phone Agent User Guide 7.1
12
November 2006
Figure 6.
Agent state screen while on a call.
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14:23 02/15/04
2101
Change State - ID:2311
1 Ready
Talking : Rec
2 Not Ready
Select
CData
Stats
3 Work Ready
Option
4 Work Not Ready