Cisco Cisco Agent Desktop 8.0 사용자 가이드
Supervisor Desktop Feature Levels
June 2007
9
Supervisor Desktop Feature Levels
There are three feature levels of Cisco Supervisor Desktop: Standard, Enhanced, and
Premium. The following chart outlines the features available at each feature level. All
features not listed here are present in all three feature levels.
Premium. The following chart outlines the features available at each feature level. All
features not listed here are present in all three feature levels.
Table 1.
Cisco Supervisor Desktop bundle features.
Feature
Standard
Enhanced
Premium
Silent monitoring
×
×
×
Barge-in
×
×
×
Intercept
×
×
×
Recording
×
×
Team messages (TMs)
×
×
×
Supervisor work flows—threshold
alerts only
alerts only
×
×
Supervisor work flows—all actions
×
Skill statistics
×
×
×
Real time displays (text)
×
×
×
Real time displays (charts)
×
Web page push to agents
×
Support for Cisco Mobile Agent
×
×
×
Integrated Browser
×
×
×