Cisco Cisco Agent Desktop 9.0 사용자 가이드
The Supervisor Desktop Window
June 2007
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To format agent names in the Agent tree:
1. Choose View > Preferences, and then select the Agents node.
2. In the Format node text grid, check the elements you want to use to identify
an agent. You must select at least one element. A sample of what the name
will look like appears on the Sample line.
will look like appears on the Sample line.
3. Click OK.
Restoring the Interface Default Layout
You can restore your Supervisor Desktop layout to its default configuration by
accessing the Preferences dialog box (View > Preferences) and clicking the Restore
default layout button.
accessing the Preferences dialog box (View > Preferences) and clicking the Restore
default layout button.
This button does the following:
■
Resets the arrangement of real time display panes to the default
arrangement
arrangement
■
Disables the integrated browser
■
Deselects any graphical real time displays you had selected
It does not reset the columns displayed in each pane to the original selection. You
must use the Preferences dialog box (see
must use the Preferences dialog box (see
manually reset these elements to their original configuration.
Accessibility
Supervisor Desktop has a number of features which aid accessibility by
vision-impaired users. They are:
vision-impaired users. They are:
■
Follows Windows settings for screen resolution, color/contrast settings, and
font sizes
font sizes
■
Choice of small (16 × 16 pixels) or large (32 × 32 pixels) toolbar icons (see
■
Screen reader-compatible shortcut keys and tooltips