Cisco Cisco Agent Desktop 8.5 기술 참조
Cisco CAD Service Information
24
May 2007
VoIP Monitor Service recovery is a special case, since more than one VoIP Monitor
Service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor Service in a multiple VoIP Monitor Service
configuration goes down. However, agent monitoring is not disabled because some
agents may still be monitored by one of the VoIP Monitor services. The only indication
a supervisor receives that a particular agent is assigned to the downed VoIP Monitor
Service is an error message when attempting to monitor that agent.
Service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor Service in a multiple VoIP Monitor Service
configuration goes down. However, agent monitoring is not disabled because some
agents may still be monitored by one of the VoIP Monitor services. The only indication
a supervisor receives that a particular agent is assigned to the downed VoIP Monitor
Service is an error message when attempting to monitor that agent.
NOTE: This does not apply to desktops with desktop monitoring
enabled.
enabled.