Cisco Cisco Agent Desktop 8.5 기술 참조
Cisco CAD Service Information
260
May 2007
ones used in the CAD-BE URL. If changes are made to the
settings in CAD Configuration Setup, the BIPPA Service(s) must
be restarted for the changes to take effect.
settings in CAD Configuration Setup, the BIPPA Service(s) must
be restarted for the changes to take effect.
■
Make sure port 59012 is not blocked from the client or server
computer.
computer.
■
On a nonredundant system, if the LRM Service is down, then the
BIPPA Service will become standby. Restart the LRM Service.
BIPPA Service will become standby. Restart the LRM Service.
■
The BIPPA Service will not become active until the CAD
Configuration Setup utility has run successfully. Complete all
windows in the CAD Configuration Setup utility.
Configuration Setup utility has run successfully. Complete all
windows in the CAD Configuration Setup utility.
■
Desktop Administrator, Agent Desktop, or Supervisor Desktop
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required by
the BIPPA Service. Set the registry to the public IP address of the
CAD services computer.
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required by
the BIPPA Service. Set the registry to the public IP address of the
CAD services computer.
Problem
When starting up CAD-BE, the Java Runtime Environment installation
begins.
begins.
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Problem
When starting up CAD-BE, the browser displays the following message:
“This site might require the following ActiveX control 'J2SE Runtime
Environment 5.0 Update 11' from 'Sun Microsystems, Inc.'. Click here to
install…”
“This site might require the following ActiveX control 'J2SE Runtime
Environment 5.0 Update 11' from 'Sun Microsystems, Inc.'. Click here to
install…”
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. The browser's security settings prevent the
browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. When the settings are correct, restart CAD-BE.
Environment is not installed. The browser's security settings prevent the
browser from automatically installing the Java Runtime Environment.
See the Cisco CAD Installation Guide for the correct Internet Explorer
settings. When the settings are correct, restart CAD-BE.
Problem
When starting up CAD-BE, the browser displays the following message:
“Your security settings do not allow Web sites to use ActiveX controls
“Your security settings do not allow Web sites to use ActiveX controls