Cisco Cisco Agent Desktop 8.0 기술 참조
November 26, 2013
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Configuring Unified CM for
VoIP Monitoring
The following settings are required to use VoIP monitoring for CAD. The settings are
configured in the Unified CM Administration web application.
configured in the Unified CM Administration web application.
Configuring Unified CM for Desktop Monitoring
The following settings are required for desktop monitoring.
NOTE: Not all devices or versions of Unified CM use all of the settings
described below. Configure the settings that appear for your device
and version of Unified CM.
described below. Configure the settings that appear for your device
and version of Unified CM.
NOTE: Secure Real-Time Transport Protocol (SRTP) is not supported
with desktop monitoring in CAD.
with desktop monitoring in CAD.
In the Product Specific Configuration section of the Device Configuration screen,
configure the following settings as described below.
configure the following settings as described below.
■
PC Port—Enabled. If the PC Port is not enabled, the agent PC that is
connected to the port will not have network access. No voice streams will be
seen by the desktop monitor module.
connected to the port will not have network access. No voice streams will be
seen by the desktop monitor module.
■
PC Voice VLAN Access—Enabled. If the PC Voice VLAN Access is not enabled,
no voice streams will be seen by the desktop if the desktop is not a member
of the same VLAN as the phone.
no voice streams will be seen by the desktop if the desktop is not a member
of the same VLAN as the phone.
■
Span to PC Port—Enabled. If the Span to PC Port is not enabled, the voice
streams seen by the phone will not be seen by the desktop monitor module.
streams seen by the phone will not be seen by the desktop monitor module.
In the Device Information section of the Device Configuration screen, configure the
following setting as described below.
following setting as described below.
■
Device Security Mode—Non-Secure or Authenticated. If the Device Security
Mode is set to Encrypted, the voice streams can be seen but will not be
converted correctly, causing the speech to be garbled.
Mode is set to Encrypted, the voice streams can be seen but will not be
converted correctly, causing the speech to be garbled.