Cisco Cisco Computer Telephony Integration Option 8.5 사용자 가이드
C H A P T E R
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CTI OS Agent and Supervisor Desktop Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
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Using the CTI Toolkit Agent and Supervisor
Desktops
Desktops
This chapter describes how to login, and use the CTI Toolkit Agent and Supervisor desktops.
Starting CTI Toolkit Desktops
To access your CTI Toolkit Desktop:
1.
Select Start > Programs > Cisco Systems CTI Toolkit.
2.
Select Agent Desktop (for agents) or Supervisor Desktop (for supervisors).
How to Log In
To log into your CTI Toolkit Desktop, on the tool bar, click the Login button.
Figure 1-1
CTI Login Dialog