Cisco Cisco Computer Telephony Integration OS 8.5 사용자 가이드
Chapter 2 Starting Supervisor Desktop
Logging In
2-2
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
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Call Information. Displays call-related data for each call currently on the
softphone.
softphone.
Logging In
To log into the Supervisor Softphone, click the Login button. The Login button
connects supervisors to the CTI Server and logs them into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.
connects supervisors to the CTI Server and logs them into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you
want to use.
want to use.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.