Cisco Cisco Computer Telephony Integration Option 9.0 개발자 가이드
Chapter 4 Building Your Application
Working with Agent Statistics
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
d.
Use the SetMessageFilter() method in the Session class to set the filter for the
session, using the Arguments instance you created in Step b as a parameter.
session, using the Arguments instance you created in Step b as a parameter.
Step 7
Wait for any event for the agent, to ensure that the Agent instance exists for the
Session.
Session.
Caution
The application must wait for the first event for this agent before
continuing, to ensure that the Agent instance is part of the current
session.
continuing, to ensure that the Agent instance is part of the current
session.
Note
This example uses a Wait object to wait.
Step 8
Get the Agent instance from the Session using GetObjectFromObjectID()
method.
method.
Step 9
Enable agents statistics using the EnableAgentStatistics() method.
Note
Although the EnableAgentStatistics() method requires an Arguments
parameter, there are no parameters to set for agent statistics; you can
therefore you an empty Arguments instance as a parameter.
parameter, there are no parameters to set for agent statistics; you can
therefore you an empty Arguments instance as a parameter.
Caution
The agent must be logged in before you can use the EnableAgentStatistics()
method.
method.
Step 10
To disable agents statistics, use the DisableAgentStatistics() method.