Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

Chapter 4 Building Your Application

Making Requests

4-60

CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

–

In ProcessOnConnectionClosed()

•

re-enable Logout/DisconnectBtn when:

–

Logout ReasonCodes are required & Dlg pops up, but user clicks Cancel

•

re-enable NotReadyBtn when:

–

NotReady ReasonCodes are required & Dlg pops up, but user clicks
Cancel

•

re-enable DialBtn, TransferBtn or ConferenceBtn when:

–

DialPad was closed with Cancel rather than Dial, depending on which
was originally clicked

•

re-enable TransferBtn & ConferenceBtn when

–

received ControlFailure with MessageType parameter set to
eConsultationCallRequest

•

re-enable EmergencyBtn when

–

received ControlFailure with MessageType parameter set to
eEmergencyCallRequest

•

re-enable SupervisorAssistBtn when

–

received ControlFailure with MessageType parameter set to
eSupervisorAssistRequest

•

re-enable any AgentStateBtn when

–

received ControlFailure with MessageType parameter set to
eSetAgentStateRequest & lastAgentStateBtnClicked was the appropriate
one

•

re-enable any of the buttons when

–

received OnButtonEnablementMaskChange indicating the button should
be enabled.