Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
6-60
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
E_CTI_SESSION_
ALREADY_ OPEN
ALREADY_ OPEN
A session is already open on the connection.
5
E_CTI_REQUIRED_
DATA_ MISSING
DATA_ MISSING
The request did not include one or more floating items that are
required.
required.
6
E_CTI_INVALID_
PERIPHERAL_ID
PERIPHERAL_ID
A message with an invalid PeripheralID value was received.
7
E_CTI_INVALID_
AGENT_ DATA
AGENT_ DATA
The provided agent data items are invalid.
8
E_CTI_AGENT_NOT_
LOGGED_ON
LOGGED_ON
The indicated agent is not currently logged on.
9
E_CTI_DEVICE_IN_
USE
USE
The indicated agent teleset is already associated with a different
CTI client.
CTI client.
10
E_CTI_NEW_
SESSION_ OPENED
SESSION_ OPENED
This session is being terminated due to a new session open request
from the client.
from the client.
11
E_CTI_FUNCTION_
NOT_ AVAILABLE
NOT_ AVAILABLE
A request message was received for a function or service that was
not granted to the client.
not granted to the client.
12
E_CTI_INVALID_
CALLID
CALLID
A request message was received with an invalid CallID value.
13
E_CTI_PROTECTED_
VARIABLE
VARIABLE
The CTI client cannot update the requested variable.
14
E_CTI_CTI_SERVER_
OFFLINE
OFFLINE
The CTI Server cannot function normally. The CTI client closes
the session upon receipt of this error.
the session upon receipt of this error.
15
E_CTI_TIMEOUT
The CTI Server failed to respond to a request message within the
time-out period, or no messages were received from the CTI client
within the IdleTimeout period.
time-out period, or no messages were received from the CTI client
within the IdleTimeout period.
16
E_CTI_UNSPECIFIED_
FAILURE
FAILURE
An unspecified error occurred.
17
E_CTI_INVALID_
TIMEOUT
TIMEOUT
The IdleTimeout field contains a value that is less than 20 seconds
(4 times the minimum heartbeat interval of 5 seconds).
(4 times the minimum heartbeat interval of 5 seconds).
18
E_CTI_INVALID_
SERVICE_MASK
SERVICE_MASK
The ServicesRequested field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
19
E_CTI_INVALID_
CALL_MSG_MASK
CALL_MSG_MASK
The CallMsgMask field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
20
E_CTI_INVALID_
AGENT_ STATE_
MASK
AGENT_ STATE_
MASK
The AgentStateMask field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
21
E_CTI_INVALID_
RESERVED_ FIELD
RESERVED_ FIELD
A Reserved field has a non-zero value.
22
E_CTI_INVALID_
FIELD_ LENGTH
FIELD_ LENGTH
A floating field exceeds the allowable length for that field type.
23
E_CTI_INVALID_
DIGITS
DIGITS
A STRING field contains characters that are not digits (“0”
through “9”).
through “9”).
24
Table 6-63
Control Failure Codes
Status Code
Description
Value