Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6      Event Interfaces and Events
IAgentEvents Interface
E_CTI_SESSION_ 
ALREADY_ OPEN
A session is already open on the connection.
5
E_CTI_REQUIRED_ 
DATA_ MISSING
The request did not include one or more floating items that are 
required.
6
E_CTI_INVALID_ 
PERIPHERAL_ID
A message with an invalid PeripheralID value was received.
7
E_CTI_INVALID_ 
AGENT_ DATA
The provided agent data items are invalid.
8
E_CTI_AGENT_NOT_ 
LOGGED_ON
The indicated agent is not currently logged on.
9
E_CTI_DEVICE_IN_ 
USE 
The indicated agent teleset is already associated with a different 
CTI client.
10
E_CTI_NEW_ 
SESSION_ OPENED
This session is being terminated due to a new session open request 
from the client.
11
E_CTI_FUNCTION_ 
NOT_ AVAILABLE
A request message was received for a function or service that was 
not granted to the client.
12
E_CTI_INVALID_ 
CALLID
A request message was received with an invalid CallID value.
13
E_CTI_PROTECTED_ 
VARIABLE
The CTI client cannot update the requested variable.
14
E_CTI_CTI_SERVER_ 
OFFLINE
The CTI Server cannot function normally. The CTI client closes 
the session upon receipt of this error.
15
E_CTI_TIMEOUT
The CTI Server failed to respond to a request message within the 
time-out period, or no messages were received from the CTI client 
within the IdleTimeout period.
16
E_CTI_UNSPECIFIED_
FAILURE
An unspecified error occurred.
17
E_CTI_INVALID_ 
TIMEOUT
The IdleTimeout field contains a value that is less than 20 seconds 
(4 times the minimum heartbeat interval of 5 seconds).
18
E_CTI_INVALID_ 
SERVICE_MASK
The ServicesRequested field has unused bits set. All unused bit 
positions must be zero.
19
E_CTI_INVALID_ 
CALL_MSG_MASK
The CallMsgMask field has unused bits set. All unused bit 
positions must be zero.
20
E_CTI_INVALID_ 
AGENT_ STATE_ 
MASK
The AgentStateMask field has unused bits set. All unused bit 
positions must be zero.
21
E_CTI_INVALID_ 
RESERVED_ FIELD
A Reserved field has a non-zero value.
22
E_CTI_INVALID_ 
FIELD_ LENGTH
A floating field exceeds the allowable length for that field type.
23
E_CTI_INVALID_ 
DIGITS
A STRING field contains characters that are not digits (“0” 
through “9”).
24
Table 6-63
Control Failure Codes
Status Code
Description
Value