Cisco Cisco Computer Telephony Integration Option 9.0 개발자 가이드

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6      Event Interfaces and Events
IAgentEvents Interface
E_CTI_AGENT_NOT_ 
LOGGED_ON
The indicated agent is not currently logged on.
9
E_CTI_DEVICE_IN_ 
USE 
The indicated agent teleset is already associated with a different 
CTI client.
10
E_CTI_NEW_ 
SESSION_ OPENED
This session is being terminated due to a new session open request 
from the client.
11
E_CTI_FUNCTION_ 
NOT_ AVAILABLE
A request message was received for a function or service that was 
not granted to the client.
12
E_CTI_INVALID_ 
CALLID
A request message was received with an invalid CallID value.
13
E_CTI_PROTECTED_ 
VARIABLE
The CTI client may not update the requested variable.
14
E_CTI_CTI_SERVER_ 
OFFLINE
The CTI Server is not able to function normally. The CTI client 
should close the session upon receipt of this error.
15
E_CTI_TIMEOUT
The CTI Server failed to respond to a request message within the 
time-out period, or no messages have been received from the CTI 
client within the IdleTimeout period.
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E_CTI_UNSPECIFIED_
FAILURE
An unspecified error occurred.
17
E_CTI_INVALID_ 
TIMEOUT
The IdleTimeout field contains a value that is less than 20 seconds 
(4 times the minimum heartbeat interval of 5 seconds).
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E_CTI_INVALID_ 
SERVICE_MASK
The ServicesRequested field has unused bits set. All unused bit 
positions must be zero.
19
E_CTI_INVALID_ 
CALL_MSG_MASK
The CallMsgMask field has unused bits set. All unused bit 
positions must be zero.
20
E_CTI_INVALID_ 
AGENT_ STATE_ 
MASK
The AgentStateMask field has unused bits set. All unused bit 
positions must be zero.
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E_CTI_INVALID_ 
RESERVED_ FIELD
A Reserved field has a non-zero value.
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E_CTI_INVALID_ 
FIELD_ LENGTH
A floating field exceeds the allowable length for that field type.
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E_CTI_INVALID_ 
DIGITS
A STRING field contains characters that are not digits (“0” 
through “9”).
24
E_CTI_BAD_ 
MESSAGE_ FORMAT
The message is improperly constructed. This may be caused by 
omitted or incorrectly sized fixed message fields.
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E_CTI_INVALID_ 
TAG_FOR_MSG_ 
TYPE
A floating field tag is present that specifies a field that does not 
belong in this message type.
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E_CTI_INVALID_ 
DEVICE_ID_ TYPE
A DeviceIDType field contains an invalid. value.
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Table 6-2
Control Failure Codes
Status Code
Description
Value