Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

다운로드
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 5      CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
from
This is an Agent ID, who sends the message and is an input parameter as type String.
msg
This is a message text received form an Agent and is an input parameter as type String.
Return Value
None.
SendChatMessage
Sends the chat message to current Addressee in the Send to Agent ID Combo box.
Syntax
COM: HRESULT SendChatMessage([in] BSTR addressee, [in] BSTR msg)
VB:
SendChatMessage(addressee As String, msg As String)
.NET: SendChatMessage (System.String addressee, System.String msg)
Parameters
addressee
This is as Agent ID, who will receives the message and is an input parameter as type String.
msg
This is a message test send to an Agent and is an input parameter as type String.
Return Value
None.
SetAddressee
Sets the current Addressee to the Send to Agent ID Combo box.
Syntax
COM: HRESULT SetAddressee ([in] BSTR addressee)
VB:
SetAddressee(addressee As String)
.NET: SetAddressee(System.String addressee)
Parameters
addressee
This is as Agent ID, who will receives the message and is an input parameter as type String.
Return Value
None.
SetChatMessageText
Sets the chat message to the Edit Outgoing Message Text Area.
Syntax
COM: HRESULT SetChatMessageText ([in] BSTR MessageText)
VB:
SetChatMessageText(messageText As String)