Cisco Cisco Computer Telephony Integration OS 8.5 개발자 가이드
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
For CCM Based Silent Monitor
When CCM based silent monitor is configured, this event tells the monitored application, for example an
agent desktop, that it is being monitored. This event in addition to call events for the silent monitor call tells
the monitoring application, for example a supervisor desktop, that silent monitor of the agent has begun.
agent desktop, that it is being monitored. This event in addition to call events for the silent monitor call tells
the monitoring application, for example a supervisor desktop, that silent monitor of the agent has begun.
Note
At failover, the desktop may receive multiple OnSilentMonitorStartedEvents.
Syntax
C++:
void OnSilentMonitorStartedEvent(Arguments & args);
COM:
HRESULT OnSilentMonitorStartedEvent([in] Arguments* args);
VB:
Session_ OnSilentMonitorStartedEvent(ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-82
OnSilentMonitorStartedEvent
OnSilentMonitorStartRequestedEvent
The OnSilentMonitorStartRequestedEvent event is fired to the subscriber to indicate that a silent
monitor session request has arrived and that it will be established on its behalf if the
DoDefaultMessageHandling parameter is set to True. The default behavior is to start sending audio and
monitor session request has arrived and that it will be established on its behalf if the
DoDefaultMessageHandling parameter is set to True. The default behavior is to start sending audio and
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application
MonitoringIPPort
INT
TCP/IP port of the monitoring application
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
HeartbeatInterval
INT
Heartbeat interval for the silent monitor session
HeartbeatTimeout
INT
Timeout for no activity.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTI OS server from which the
request originated
request originated
OriginatingClientID
STRING
Client Identification of the monitoring application
Keyword
Type
Description
SilentMonitorInitiatingAgentUID
STRING
Unique object ID of the agent that initiated silent
monitor.
monitor.
SilentMonitorInitiatingDeviceID
STRING
ID of the device that initiated silent monitor.
SilentMonitorTargetAgentUID
STRING
Unique object ID of the silently monitored agent.
SilentMonitorTargetDeviceID
STRING
ID of the silently monitored device.
SilentMonitorCallUID
STRING
Unique object ID of the silent monitor call.