Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Appendix A Changes and Additions

Protocol Version 5

•

Added new AM_NONE, AM_NONE_NO_MODEM and AM_CONNECT_NO_MODEM
AnsweringMachine values to the AnsweringMachine Values table (

Table 6-26

•

ANSWER_CALL_REQ message revised for peripherals that do not provide alerting call
identification.

•

Added fields for single step conference to the CONFERENCE_CALL_REQ message:

–

CallPlacementType

–

CallMannerType

–

AlertRings

–

CallOption

–

FacilityType

–

Priority

–

PostRoute

–

DialedNumber

–

UserToUserInfo

–

CallVariable1 – CallVariable10

–

CallWrapupData

–

FacilityCode

–

AuthorizationCode

–

AccountCode

•

Replaced the AgentInstrument field in the MAKE_PREDICTIVE_CALL_REQ message with the
OriginatingDevice field.

•

Added the following new fields to the MAKE_PREDICTIVE_CALL_REQ message:

–

AnswerDetectMode

–

AnswerDetectTime

–

AnswerDetectControl1

–

AnswerDetectControl2

–

DestinationCountry

–

OriginatingLineID

•

PeripheralOnline field added to the OPEN_CONF message.

•

ClientPort field added to the CLIENT_SESSION_OPENED_EVENT and
CLIENT_SESSION_CLOSED_EVENT messages.

•

Optional AgentInstrument field added to the CLEAR_CONNECTION_REQ message.

•

AnsweringMachine field added to the CONFERENCE_CALL_REQ and TRANSFER_CALL_REQ
messages.

•

Optional AgentInstrument field added to the CONSULTATION_CALL_REQ message.

•

Added the symbolic constant NULL_CALL_ID to the Special Values table (

Table 6-3

•

New peripheral types PT_SIEMENS_9005 and PT_ALCATEL added to the PeripheralType Values
table (

Table 6-7