Cisco Cisco Computer Telephony Integration OS 8.5 기술 참조
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 14
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Added AGENT_GREETING_CONTROL_REQ in
•
Added AGENT_GREETING_CONTROL_CONF in
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Added CF_AGENT_GREETING_CONTROL_OPERATION_FAILURE Extended Control Failure
Code to
Code to
Protocol Version 14
The following is a list of additions and changes made to the CTI Server in Protocol Version 14 (Unified
CCE Version 8.0(x)).
CCE Version 8.0(x)).
•
Changed the VersionNumber field in OPEN_REQ to 14 from 13.
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Added new floating field tags to
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REQUESTING_DEVICE_ID_TAG (219)
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REQUESTING_DEVICE_ID_TYPE_TAG (220)
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PRE_CALL_INVOKE_ID_TAG (221)
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ENTERPRISE_QUEUE_TIME (222)
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CALL_REFERENCE_ID_TAG (223)
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MULTI_LINE_AGENT_CONTROL_TAG (224)
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NETWORK_CONTROLLED_TAG (225)
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CLIENT_ADDRESS_IPV6_TAG (226)
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SENDING_ADDRESS_IPV6(TAB(227)
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NUM_PERIPHERALS_TAG(228)
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COC_CONNECTION_CALL_ID_TAG(229)
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COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(230)
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COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(231)
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CALL_ORIGINATED_FROM_TAG(232)
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SET_APPDATA_CALLID_TAG(233)
–
CLIENT_SHARE_KEY_TAG(234)
•
Added SkillGroupNumber field to MAKE_CALL_REQ.
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Added RouterCallKeyDay, RouterCallKeyCallID, and RouterCallKeySequenceNumber fields to
SET_CALL_DATA.
SET_CALL_DATA.
•
Added floating CallType field and floating PreCallInvokeID field to SET_APP_DATA.
•
Added CallReferenceIDfield (for solution call trace) to BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF.
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF.
•
Added optional parms RequestingDeviceID and RequestingDeviceIDType to
CLEAR_CONNECTION_REQ.
CLEAR_CONNECTION_REQ.
•
Added DEVID_NON_ACD_DEVICE_IDENTIFIER and
DEVID_SHARED_DEVICE_IDENTIFIER to
DEVID_SHARED_DEVICE_IDENTIFIER to
.
•
Added non ACD line types LINETYPE_NON_ACD_IN and LINETYPE_NON_ACD_OUT to
•
Added calltype CALLTYPE_NON_ACD (27) to
.