Cisco Cisco Computer Telephony Integration OS 8.5 기술 참조
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 9
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Updated following messages with new fields:
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AGENT_STATE_EVENT: NextAgentState, Duration
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CALL_DEQUEUED_EVENT: DeQueueType
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OPEN_REQ: EventMsgMask
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RTP_STARTED_EVENT: SendingAddress, SendingPort
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RTP_STOPPED_EVENT:SendingAddress, SendingPort
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SET_AGENT_STATE_REQ: ForcedFlag
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Updated tables with various new values.
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Added SilentMonitorStatus to SNAPSHOT_DEVICE_CONF message.
Protocol Version 9
The following is a list of additions and changes made to the CTI Server in Protocol Version 9 (ICM
Version 5.0).
Version 5.0).
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Added Server Service. See the section
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Added the CampaignID and QueryRuleID fields to the SET_CALL_DATA_REQ and
CALL_DATA_UPDATE_EVENT messages.
CALL_DATA_UPDATE_EVENT messages.
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During an OPEN_REQ of an ALL_EVENTS client session, additional SYSTEM_EVENTs are now
sent to the ALL_EVENTS client to indicate the status of each peripheral associated with the PG.
sent to the ALL_EVENTS client to indicate the status of each peripheral associated with the PG.
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Added AgentAvailabilityStatus and ICMAgentID fields to QUERY_AGENT_STATE_CONF and
AGENT_STATE_EVENT.
AGENT_STATE_EVENT.
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Added field AgentsICMAvailable and AgentsApplicationAvailable to
QUERY_SKILL_GROUP_STATISTICS_CONF.
QUERY_SKILL_GROUP_STATISTICS_CONF.
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Added fields ICMAvailableTimeSession, RoutableTimeSession, ICMAvailableTimeToday, and
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.
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Added ICMAgentID, AgentExtension, AgentID, and AgentInstrument fields to
QUERY_AGENT_STATE_REQ.
QUERY_AGENT_STATE_REQ.
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Updates to several tables in
Protocol Version 8
The following is a list of additions and changes made to the CTI Server in Protocol Version 8 (ICM
Version 4.6).
Version 4.6).
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Moved the RTP_STARTED_EVENT and RTP_STOPPED_EVENT messages to the ClientEvents
Service.
Service.
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Added AgentInstrument optional field to the following messages:
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ALTERNATE_CALL_REQ
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CLEAR_CALL_REQ
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CONFERENCE_CALL_REQ