Cisco Cisco Computer Telephony Integration Option 8.5 기술 참조
9
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Tag Values
CALL_VAR_1_TAG through
CALL_VAR_10_TAG
CALL_VAR_10_TAG
BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
CALL_TRANSLATION_ROUTE_ EVENT,
CONSULTATION_ CALL_REQ,
MAKE_CALL_REQ, TRANSFER_CALL_REQ,
SNAPSHOT_CALL_CONF
CALL_DATA_UPDATE_EVENT,
CALL_TRANSLATION_ROUTE_ EVENT,
CONSULTATION_ CALL_REQ,
MAKE_CALL_REQ, TRANSFER_CALL_REQ,
SNAPSHOT_CALL_CONF
13-22
CTI_CLIENT_ SIGNATURE_TAG
BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
SNAPSHOT_CALL_CONF
CALL_DATA_UPDATE_EVENT,
SNAPSHOT_CALL_CONF
23
CTI_CLIENT_ TIMESTAMP_TAG
BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
SNAPSHOT_CALL_CONF
CALL_DATA_UPDATE_EVENT,
SNAPSHOT_CALL_CONF
24
CONNECTION_ DEVID_ TAG
Any CALL EVENT message, most CLIENT
CONTROL messages.
CONTROL messages.
25
ALERTING_DEVID_ TAG
CALL_DELIVERED_EVENT
26
CALLING_DEVID_TAG
CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_ORIGINATED_EVENT,
CALL_SERVICE_INITIATED_EVENT,
CALL_QUEUED_EVENT,
SET_DEVICE_ATTRIBUTES_REQ
CALL_ESTABLISHED_EVENT,
CALL_ORIGINATED_EVENT,
CALL_SERVICE_INITIATED_EVENT,
CALL_QUEUED_EVENT,
SET_DEVICE_ATTRIBUTES_REQ
27
CALLED_DEVID_TAG
CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_ORIGINATED_EVENT,
CALL_QUEUED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_ORIGINATED_EVENT,
CALL_QUEUED_EVENT,
28
LAST_REDIRECT_ DEVID_TAG
CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_QUEUED_EVENT
CALL_ESTABLISHED_EVENT,
CALL_QUEUED_EVENT
29
ANSWERING_DEVID_ TAG
CALL_ESTABLISHED_EVENT
30
HOLDING_DEVID_ TAG
CALL_HELD_EVENT
31
RETRIEVING_DEVID_ TAG
CALL_RETRIEVED_EVENT
32
RELEASING_DEVID_ TAG
CALL_CONNECTION_ CLEARED_EVENT
33
FAILING_DEVID_TAG
CALL_FAILED_EVENT
34
PRIMARY_DEVID_ TAG
CALL_CONFERENCED_EVENT,
CALL_TRANSFERRED_EVENT
CALL_TRANSFERRED_EVENT
35
SECONDARY_DEVID_ TAG
CALL_CONFERENCED_EVENT,
CALL_TRANSFERRED_EVENT
CALL_TRANSFERRED_EVENT
36
CONTROLLER_ DEVID_ TAG
CALL_CONFERENCED_EVENT
37
ADDED_PARTY_ DEVID_TAG
CALL_CONFERENCED_EVENT
38
PARTY_CALLID_TAG
CALL_CONFERENCED_EVENT,
CALL_TRANSFERRED_EVENT,
CONFERENCE_CALL_CONF,
TRANSFER_CALL_CONF
CALL_TRANSFERRED_EVENT,
CONFERENCE_CALL_CONF,
TRANSFER_CALL_CONF
39
Table 6-4
Tag Values (continued)
Floating Field Tag
Using Messages
Value