Cisco Cisco Computer Telephony Integration OS 8.5 참조 가이드
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 3 Customization
Outbound Option Support
;Param.BAResponse = "Callback Cancel"
;//Indicates to the dialer to change the number to dial when
the callback schedule ;Param.BAResponse
= "P#" + "callbackPhoneNumber"
Supported Combinations
Following are the supported versions of the ICM and and the CTI OS Releases in
combination with the Siebel versions:
combination with the Siebel versions:
•
ICM 6.0 and CTI OS 6.0, Siebel versions 7.5.3 and 7.7
•
ICM 7.0 and CTI OS 7.0, Siebel versions 7.5.3 and 7.7
Note
Support for the Outbound Option feature for Siebel customers is limited to Avaya
and IPCC.
and IPCC.
For additional information about the Outbound Option functioanlity with Siebel,
refer to the Outbound Option User Guide for Cisco ICM/IPCC Enterprise &
IPCC Hosted Editions and Outbound Option Setup and Configuration Guide for
Cisco ICM/IPCC Enterprise & IPCC Hosted Editions.
refer to the Outbound Option User Guide for Cisco ICM/IPCC Enterprise &
IPCC Hosted Editions and Outbound Option Setup and Configuration Guide for
Cisco ICM/IPCC Enterprise & IPCC Hosted Editions.