Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 3 Customization
Siebel Customization Basics
[EventResponse:OnEventSkillGroupAdd]
Comments = ""
ServiceMethod = "Cisco Broadcast Stats.AddUserToBroadcast"
ServiceParam.UserName = "{@UserName}"
ServiceParam.Abstract = "CTISkillStat_{SkillGroupNumber}"
Table 3-2
Parameters Passed with Broadcast Statistics Events
Parameter Name
Arguments Passed
Abstract
Contains “CTIAgentStat_” prefix and a Siebel agent
name for the AgentStatsitics broadcast record or
“CTISkillStat_” prefix and a skill group number.
name for the AgentStatsitics broadcast record or
“CTISkillStat_” prefix and a skill group number.
Note
The broadcast message’s Abstract field
determines whether it is used to display
agent statistics or skill group statistics.
determines whether it is used to display
agent statistics or skill group statistics.
Activation Date/Time
Activation date and time to start a broadcast
All
Indicates list of recipients. Values are “Y” or “N.”
(“Y” broadcasts to everyone.)
(“Y” broadcasts to everyone.)
Body
Body of Broadcast message that contains the agent
or skill group number and the statistics name/value
pair for configured statistics.
or skill group number and the statistics name/value
pair for configured statistics.
Expiration Date/Time
Expiration date and time to stop a broadcast.
Type
Broadcast message type.
Note
Refer to the Siebel documentation for more
details.
details.
Table 3-3
Parameters Passed with Call Events
Parameter Name
Arguments Passed
ANI
Automatic Number Identification, string
CallID
Call identifier, string
CallType
Call type. Values are listed in
string
CallVariable1, ...
CallVariable10
CallVariable10
Call-related variable data, string