Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드

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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)

Chapter 3 Customization

Siebel Commands

FilterSpec = "[$GetCommandStatus(ChangeReadyState)] = 'Disabled'

AND [$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"

DeviceCommand = "ChangeBusyState"

Comments = ""

Description = "Phone: set to not ready"

CmdData = "NotReadyWithPopup"

Hidden = "TRUE"

[CmdData:NotReadyWithPopup]

Param.ReasonCode = "[Value]"

SelectBusComp = "List Of Values"

SelectParam = "TRUE"

Comments = ""

SelectBusObj = "List Of Values"

SelectApplet = "Transfer Multiple LOV Popup Applet"

SelectTitle = "Please select the reason for changing status

to Not-Ready"

SelectQuerySpec = "[Type] = 'REASON_CODE' AND [Active] = 'Y'"

[Command:NotReadyForPhoneSetToReadyNoPopup]

Profile = ""

FilterSpec = "[$GetCommandStatus(ChangeReadyState)] = 'Enabled'

AND [$GetCommandStatus(ChangeNotReadyState)]= 'Enabled'"

DeviceCommand = "ChangeBusyState"

Comments = ""

Description = "Phone: set to not ready"

CmdData = "NotReadyNoPopup"

Hidden = "TRUE"

[CmdData:NotReadyNoPopup]

Param.ReasonCode = "[Value]"

Comments = ""

Example 3-8

Sample for Configuring Switch Between Multiple Calls Using
Siebel WorkItemList Control and Cisco CTI Driver

[Command:WorkItemList]

SubCommand_1 = "SuspendDeselectedCall"

ExecuteAll = "TRUE"

CmdData = "WorkItemList"

SubCommand_2 = "ResumeSelectedCall"

Hidden = "TRUE"

[Command:SuspendDeselectedCall]

DeviceCommand = "SuspendDeselectedCall"

FilterSpec = "[@DeselectedWorkItem:WorkState] = 'Active'"

CmdData = "SuspendDeselectedCall"

Hidden = "TRUE"