Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드

AgentsWorkReady

AgentsBusyOther

AgentsReserved

AgentsHold

RouterCallsQNow

LongestRouterCallQNow

A new business service needs to be created to encapsulate broadcast-related 
methods.

A business service can be created using the Siebel tools and compiling it into a 
Siebel repository, or by saving this object directly to the Siebel database. This 
business service will implement a number of methods that are critical in order to 
make a complete Broadcast Statistics solution work as expected.

The following instructions describe how to create a Siebel business service for a 
message broadcast without requiring a new Siebel repository.

If the Siebel tools are used, the Siebel repository must be recompiled.

Log in to the Siebel Client Application as a Siebel Administrator.

Create a Siebel Business Object for the message broadcast by selecting View > 
Site Map > Business Service Administration > Business Service Details.

In the Business Service menu, clicking the Import Service button and browse to 
the CiscoBroadcastStats.xml file found in the Siebel7/Documentation directory or 
the Siebel7.5/Documentation directory.

The following business service methods are created with corresponding 
arguments and scripts:

AddUserToBroadcast