Cisco Cisco Computer Telephony Integration Option 9.0 참조 가이드
5-9
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 5 Troubleshooting and Testing
Troubleshooting Problems
10/26/02 15:24:08.152 2244 siebmtshmw Attempting to resolve
hostname [R12KSA01] to IP address (gethostbyname).
10/26/02 15:24:08.152 2244 siebmtshmw ** Attempting to connect to
server [R12KSA01 (172.18.20.253) port:42029] **
10/26/02 15:24:09.214 2244 siebmtshmw CNetPort(05C141C0)::Open,
WARNING,, Connection to Host[], Target machine
refused connection. (WSAECONNREFUSED), Error Number(10061).
10/26/02 15:24:09.214 2244 siebmtshmw
CCilConnection(05C14458)::OpenConnection, FAILED
10/26/02 15:24:09.214 2244 siebmtshmw Connection disconnected, host
[R12KSA01].
10/26/02 15:24:14.214 2244 siebmtshmw [DRIVER]
CTIDriver::CreateISCDriverInstance. Connected to Cisco Siebel Data
Store, Failure[Connection Failed]
This indicates that the R12KSA01 host on port 42029 was not accessible, so
nobody can use it.
nobody can use it.
There are two possible reasons why this happens:
•
The Driver parameters in a DEF file are missing the DataStore host name and
port number (where it listens). Configure these using the following Driver
parameters:
port number (where it listens). Configure these using the following Driver
parameters:
Driver:DataServerPort = "42029"
Driver:DataServerName = "R12KSA01"
Driver:DataServerName = "R12KSA01"
Note
This data displays during a connection attempt.
•
Cisco Data Store is not installed and running. Possibly the old Cisco Data
Store installation did not require it to be running and any first time connection
would start Cisco Data Store for the rest of the users. With a socket Cisco
Data Store installation, it must be running prior to any user trying to establish
a connection. Also, every Cisco Data Store user needs to verify if a
connection is alive and if not it is not, it must be reconnected on every transfer
attempt if they need to retrieve data from Cisco Data Store.
Store installation did not require it to be running and any first time connection
would start Cisco Data Store for the rest of the users. With a socket Cisco
Data Store installation, it must be running prior to any user trying to establish
a connection. Also, every Cisco Data Store user needs to verify if a
connection is alive and if not it is not, it must be reconnected on every transfer
attempt if they need to retrieve data from Cisco Data Store.
The following might happen in a log:
10/26/02 15:31:15.816 2244 siebmtshmw [DRIVER] *** Detected FAILURE
for CiscoDataStore connection, connecting ...
10/26/02 15:31:15.816 2244 siebmtshmw Attempting to resolve
hostname [R12KSA01] to IP address (gethostbyname).
10/26/02 15:31:15.816 2244 siebmtshmw [call.5000.314.805]
eCallDataUpdateEvent