Cisco Cisco Computer Telephony Integration OS 8.5 참조 가이드
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 1 Introduction
Minimum Software Requirements
Versioning Information
Question
Answer
If I upgrade my CTI OS Server to
Release 5.1, should I also upgrade my
Siebel driver to Release 5.1?
Release 5.1, should I also upgrade my
Siebel driver to Release 5.1?
Yes, the Siebel driver version should be
updated to the same version as CTI OS.
updated to the same version as CTI OS.
Note
CTI OS Release 5.1 supports
Releases 4.7 and 5.0 of the
Siebel driver only during the
upgrade process to Release
5.1.
Releases 4.7 and 5.0 of the
Siebel driver only during the
upgrade process to Release
5.1.
When should I upgrade the Siebel
Driver to Release 5.1?
Driver to Release 5.1?
Customers are expected to upgrade to
the Siebel Driver for Release 5.1 as
soon as possible after the CTI OS
upgrade Release 5.1 is complete.
the Siebel Driver for Release 5.1 as
soon as possible after the CTI OS
upgrade Release 5.1 is complete.
Does a customer with ICM Release
4.6.2 or earlier have to upgrade to ICM
Release 5.0 in order to use Siebel 7
Release 5.1?
4.6.2 or earlier have to upgrade to ICM
Release 5.0 in order to use Siebel 7
Release 5.1?
Yes. In order to support Siebel 7
Release 5.1, ICM requires CTI OS
Release 5.1. CTI OS Release 5.1
requires ICM Release 5.0 or above.
Release 5.1, ICM requires CTI OS
Release 5.1. CTI OS Release 5.1
requires ICM Release 5.0 or above.
Can the CTI Driver for Siebel 6 work
with Siebel 7?
with Siebel 7?
No. The CTI Driver for Siebel 6 does
not work with Siebel 7.
not work with Siebel 7.
A customer wants to run ICM Release
5.0 with Siebel 6.x or earlier. What
driver do they require?
5.0 with Siebel 6.x or earlier. What
driver do they require?
Cisco CTI Driver for Siebel 6.
Is there a recommended upgrade path
for customers running ICM Release
5.0 who wish to use Siebel 7 Release
5.1?
for customers running ICM Release
5.0 who wish to use Siebel 7 Release
5.1?
Yes. Customer must upgrade to CTI
OS 5.1, then upgrade to Siebel 7
Release 5.1. This creates the minimal
disruption possible.
OS 5.1, then upgrade to Siebel 7
Release 5.1. This creates the minimal
disruption possible.
Can Siebel 7 support IPCC phase II?
Yes. Media Termination is not
supported on thin phone versions of
Siebel 7, but is supported on Windows
desktop (non-browser) Siebel installs.
For browser-based thin phone
solutions, a hard phone is required.
supported on thin phone versions of
Siebel 7, but is supported on Windows
desktop (non-browser) Siebel installs.
For browser-based thin phone
solutions, a hard phone is required.