Cisco Cisco Content Security Management Appliance M160 사용자 가이드
7-13
AsyncOS 8.3 for Cisco Content Security Management User Guide
Chapter 7 Spam Quarantine
Using Safelists and Blocklists to Control Email Delivery Based on Sender
Troubleshooting Safelists and Blocklists
To troubleshoot issues with safelists and blocklists, you can view the log files or system alerts.
When an email is blocked due to safelist/blocklist settings, the action is logged in the ISQ_log files or
the antispam log files. Emails that are safelisted are marked as safelisted with an X-SLBL-Result-Safelist
header. Emails that are blocklisted are marked as blocklisted with an X-SLBL-Result-Blocklist header.
the antispam log files. Emails that are safelisted are marked as safelisted with an X-SLBL-Result-Safelist
header. Emails that are blocklisted are marked as blocklisted with an X-SLBL-Result-Blocklist header.
Alerts are sent out when the database is created or updated, or if there are errors in modifying the
database or running the safelist/blocklist processes.
database or running the safelist/blocklist processes.
For more information about alerts, see
For more information about log files, see
Message from Safelisted Sender Was Not Delivered
Problem
Message from a safelisted sender was not delivered.
Solution
Possible causes:
•
The message was dropped for malware or content violations. See
•
If you have multiple appliances and the sender was recently added to the safelist, then
safelist/blocklists might not have been synchronized at the time the message was processed. See
safelist/blocklists might not have been synchronized at the time the message was processed. See
.
To
Do This
Export the
safelist/blocklist
safelist/blocklist
Note the path and filename of the .csv file, and modify as needed.
Click Backup Now.
The appliance saves a .csv file to the
/configuration
directory of the appliance
using the following naming convention:
slbl<serial number><timestamp>.csv
Import the
safelist/blocklist
safelist/blocklist
Caution
This process will overwrite all existing entries in safelists and
blocklists for all users.
blocklists for all users.
Click Select File to Restore.
Select the desired file from the list of files in your configuration directory.
Select the safelist/blocklist backup file that you want to restore.
Click Restore.