Cisco Cisco IOS Software Release 12.4(2)XB6
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CVP Failover to Basic ACD (B-ACD)
First Published: December 14, 2006
The CVP Failover to Basic ACD (B-ACD) feature uses Cisco IOS software to provide B-ACD routing
and reporting in the event of WAN interruption. If communication between Cisco Unified Customer
Voice Portal and the Cisco IOS VoiceXML Browser is lost, the Cisco voice gateway, when configured
for B-ACD, provides B-ACD call treatment for calls in queue and new PSTN calls.
and reporting in the event of WAN interruption. If communication between Cisco Unified Customer
Voice Portal and the Cisco IOS VoiceXML Browser is lost, the Cisco voice gateway, when configured
for B-ACD, provides B-ACD call treatment for calls in queue and new PSTN calls.
Configuration Information
Configuration information is included in the “Cisco Unified CME Basic Automatic Call Distribution and
Auto-Attendant Service (B-ACD)” chapter of the
Auto-Attendant Service (B-ACD)” chapter of the
at the following URL:
Command Reference Information
Command reference information is included in the
at the following URL:
Modified Commands
The following command is modified for this feature:
•
service
List of All Release 12.4T Commands
An alphabetical list of all Cisco IOS Release 12.4T commands is in the
, Release 12.4T, at the following URL: