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Using Cisco AirProvision on Windows Smartphones
Step 1
Ensure that your phone is connected to the Internet via a Wi-Fi connection or a cellular data 
connection. Also ensure that the cellular phone network connection, and GPS (if available) 
are active.
Note
If the cellular network connection signal is absent, then Cisco AirProvision will 
display a message stating, 'Cannot determine your current location!'
Step 2
Start the Cisco AirProvision application.
Step 3
Login using your Cisco CCO (Cisco Connections Online) login credentials.
Note
To have Cisco CCO login credentials, you need to be one of the following types of 
users:
1. Cisco customers qualified for this service with valid support agreements in place
2. Cisco Partners with qualified agreements in place
Note
If you have forgotten the password, then tap the Forgot Password? link to go to 
Cisco.com to reset/retrieve your password. 
Step 4
AirProvision checks whether your phone is connected to a Wi-Fi network via a universal AP.
If yes, you will be prompted to login to the universal AP using admin credentials
If not, go to Windows phone settings menu to connect to the SSID of the Universal AP, 
which has been enabled for Universal AP Admin Support (as described in 
). For this, long-press the back button on the phone. This puts 
the AirProvision app in the background. Then, in System Settings, navigate to the Wi-Fi 
selection and join the universal AP's Wi-Fi network. If the Wi-Fi network (WLAN) is 
secured, you will be prompted for the pre-shared key or the credentials for connecting to 
it. Once you are connected, press the back button to return to the AirProvision app. 
Once the phone is connected to a Wi-Fi network via the universal AP as a wireless client, 
you will be prompted to login in to the AP. 
Step 5
Log in to the universal AP using admin credentials. The default factory shipped User name is 
‘Cisco’ and Password is ‘Cisco’, and are case sensitive.